Privacy Policy

Introduction

Retreat to Flourish Ltd (also referred to as “we”, “us” and “our") is committed to protecting your personal information.

This policy contains important information about what personal data we collect, why we need it, what we do with it, and your rights. This version of our Privacy Policy was updated 14th January 2026.

How we use your personal data

We may process information contained in any enquiry you submit to us regarding our services (enquiry data). The enquiry data may be processed to respond to your enquiry and provide information about our services. The legal basis for this processing is our legitimate interests.

We may process data about the services we supply you with (service data). This may include your name, phone number, and email address. It may be processed so we can continue providing you with our services, maintain back-ups of our databases, and communicate with you. The legal basis for this processing is our legitimate interests, so we can continue to provide you with the goods and/or services you have requested.

We may process your name, your contact details, and information contained in communications (customer relationship data). This data may be processed for the purposes of managing our relationships with clients, communicating with clients, keeping records of those communications and promoting our products and services to clients. The legal basis for this processing our legitimate interests.

We may process information that you post for publication on our website or social media (publication data). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent.

We may process data about your use of our website and services (usage data), which may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views etc. The source of the usage data is Google Analytics. The legal basis for this processing is your consent, which you can give or withdraw via our cookie banner/settings.

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (notification data). This data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests.

We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests.

In addition to the specific purposes for which we may process your personal data set out here, we may also process any of your personal data to comply with a legal obligation to which we are subject. Please do not supply any other person's personal data to us, unless we ask you to do so.

International transfers of your personal data

Our website is hosted and managed using Wix.com. This may involve transferring personal data outside the UK and EEA (for example to the United States). Where personal data is transferred internationally, we rely on appropriate safeguards such as the relevant Standard Contractual Clauses and other measures required by applicable data protection law. You can contact us if you would like more information about the safeguards we use.

You acknowledge that any data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Retaining and deleting personal data

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data for a minimum period of 6 years following the date of your order, to comply with HMRC.

We may also retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.

Your rights

Your principal rights under data protection law are:

the right to access
the right to rectification
the right to erasure
the right to restrict processing
the right to object to processing
the right to data portability
the right to complain to a supervisory authority
the right to withdraw consent.

You may exercise any of your rights in relation to your personal data contacting hello@retreattoflourish.com.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.

Information Commissioner’s Office

2nd Floor Churchill House

Churchill Way

Cardiff

CF10 2HH

029 2067 8400

wales@ico.org.uk

About cookies

We use cookies on our website.

Cookies are the small data files that are stored on your device to help us improve your experience. If those cookies aren’t essential to the provision of our services, we’ll ask you for consent when you first visit the site.

Cookies may be either "persistent" cookies which remain valid until their set expiry date, or "session" cookies which expire when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

Marketing cookies (optional)

If you accept marketing cookies, we may use Meta (Facebook) technologies such as the Meta Pixel, which may set cookies (for example _fbp) to help us measure the effectiveness of advertising and show relevant content. These cookies are only set if you consent.

Essential cookies (always on)

These cookies are required for the website to function and can’t be switched off in our systems. They are used for security, session management, and performance.

Examples include:

svSession: maintains your session while you browse the site.
XSRF-TOKEN: helps protect the website and forms from security threats.
hs: security cookie used to help protect the site.
ssr-caching: supports performance and page delivery.
server-session-bind and client-session-bind: maintain a stable and secure connection to our website infrastructure (load balancing / session consistency).
consent-policy: stores your cookie preferences so we can remember your choices.

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

You can change or withdraw your cookie consent at any time via the “Cookie settings” link on our website.

Our details

This website is owned and operated by Retreat to Flourish Ltd. You can contact us using my website contact form or by email, using hello@retreattoflourish.com.